40%
Resolution Time Saved
Average handle time reduction
<5%
Ticket Misrouting
Down from 35% industry average
+18pts
CSAT Improvement
Average score increase
Six Core Capabilities
From ticket triage to knowledge generation — one platform for your entire customer support intelligence.
AI Ticket Triage
Every incoming ticket is classified by urgency, topic, and customer sentiment in milliseconds. Misrouting drops from 35% to under 5%, saving 4+ hours per ticket.
Sentiment & Churn Detection
Our system detects frustration, anger, and churn risk in real time across all channels. At-risk customers are flagged for immediate escalation before they leave.
SLA Risk Prediction
Our system flags tickets at risk of SLA breach before it happens. Dynamic priority adjustment ensures the most critical issues get attention first.
Auto-Generated Knowledge Base
Resolved tickets are automatically distilled into knowledge articles. Agents get suggested responses, reducing search time from 30% of their day to near zero.
Omni-Channel Intelligence
Unified view across email, live chat, phone transcripts, and social media. Our system builds semantic understanding of your product and common issues.
Product Feedback Loop
Recurring issues are identified and categorised for product teams. Turn support tickets into actionable product insights that reduce future volume.
ROI Calculator
Annual Time Saved
£105,600
QueryNestIQ Annual
£3,588
First-Year ROI
2,843%
Based on 3,000 tickets/month, 25-minute average resolution, 40% time savings at £22/hr agent cost, plus SLA improvement value. Actual savings scale with ticket volume.
Frequently Asked Questions
Which support channels does QueryNestIQ integrate with?
QueryNestIQ integrates with email (any IMAP/SMTP), live chat (Intercom, Drift, custom), phone transcripts (via Twilio, Aircall, or upload), and social media (Twitter/X, Facebook, LinkedIn). All channels are unified into a single AI-triaged queue.
How does the AI learn our product and terminology?
Our system ingests your historical tickets (12+ months recommended), existing knowledge base, and product documentation during onboarding. The AI builds a semantic model of your specific product, common issues, and resolution patterns — improving accuracy within the first week.
Will QueryNestIQ replace our existing helpdesk tool?
QueryNestIQ works alongside your existing helpdesk (Zendesk, Freshdesk, etc.) or as a standalone solution. The AI layer sits on top, adding triage, sentiment analysis, and knowledge generation without disrupting your current workflows.
How does pricing compare to traditional helpdesk tools?
Traditional helpdesk tools typically charge per agent per month, meaning costs escalate with team size. QueryNestIQ is flat-rate from £149/month for up to 2,000 tickets, with no per-agent fees. Compared with per-agent pricing, a growing team saves significantly while getting superior AI capabilities.
🔒 Data processing & privacy
Your data is processed in EU/UK. AI generation runs via Anthropic Claude (EU region). Your data is not used to train models. See the Sub-Processors list and Privacy Policy.
✅ 14-day money-back guarantee
Not satisfied? Request a full refund within 14 days of purchase. See the Refund Policy for details and limits.
💬 Support — 24h response SLA
Reach us at [email protected]. Response within 24 business hours. Critical issues: 4 hours. Channels: email + Help Centre.
🏠 Customer dashboard
After purchase, access your dashboard at /portal/iq/querynestiq. Manage subscriptions, download reports, export data at any time.
⚠️ Important — For Information Only, Not Regulatory Advice
This product is provided for information and compliance documentation purposes only. It is not regulatory advice, legal interpretation, or a substitute for direct regulator engagement. SummitBridge Horizon Ltd is not a regulator and does not file notifications, breach reports, or registrations with any regulator (including ICO, NCSC, ENISA, BSI, HMRC, FCA, NCA) on your behalf. For specific regulator interpretations, audit outcomes, or legal exposure, you must consult a qualified professional and/or the relevant regulator directly.
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